Refund policy

Return & Refund Policy

At BodyTalk Shop, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions below.

---

1. Return Period

You can request a return within 14 days of receiving your order.

After 14 days, we unfortunately cannot offer a refund or exchange.

---

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition you received it
• The item must be in its original packaging
• Proof of purchase is required

---

3. Non-Returnable Items

Some items cannot be returned, such as:

• Items that have been used or damaged after delivery
• Sale or discounted items (if applicable)
• Personal or hygiene-related products (if applicable)

---

4. Refund Process

Once we receive and inspect your return:

• We will notify you about the approval or rejection of your refund
• If approved, the refund will be processed to your original payment method or agreed method

Refund processing time may take a few business days.

---

5. Shipping Costs

• Return shipping costs may be paid by the customer unless the item is defective or incorrect
• Original shipping fees are non-refundable

---

6. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us immediately. We will replace it or refund you at no extra cost.

---

7. Contact Us

For any return or refund requests:

📧 Bodytalk@logic-egypt.com
📞 01557493779
📍 Alexandria, Egypt